Notice of Data Incident
June 20, 2024
Signature Performance, Inc. (“SPI”) has informed Spencer Hospital of a recent incident that may affect the privacy of certain patient data that Spencer Hospital provided to SPI. SPI previously provided administrative services including medical coding, insurance resolution and insurance billing services to Spencer Hospital.
On January 18, 2024, SPI detected suspicious activity on its network and immediately began an investigation. The investigation included the assistance of third-party specialists and determined an unknown party accessed certain files on SPI’s network between January 17, 2024 and January 18, 2024. Therefore, SPI began a comprehensive review of the files at issue to determine the information the files contained and to whom the information related. On April 29, 2024, SPI advised Spencer Hospital that information regarding its patients was affected and coordinated with Spencer Hospital to provide formal notification to potentially impacted individuals.
SPI’s review included the assistance of third-party data review specialists and determined that some of the potentially impacted information related to certain Spencer Hospital patients. The potentially impacted information included: name, date of birth, medical treatment/diagnosis information, dates of service, health insurance provider name, health insurance claim information, and/or treatment cost.
SPI has provided written notice of this incident via U.S. Mail to all impacted Spencer Hospital patients for whom Signature has been provided a valid address.
In response to this incident, SPI notified law enforcement and implemented additional security measures to further minimize the risk of a similar incident occurring in the future. While SPI has no reason to believe any of the information described above has been misused, in an abundance of caution, SPI is providing impacted individuals access to Single Bureau Credit Monitoring/Credit Report/Credit Score services at no charge. These services provide potentially impacted individuals with alerts when changes occur to their credit file. This notification is sent the same day that the change or update takes place with the bureau. SPI is also providing potentially impacted individuals with proactive fraud assistance to help with any questions potentially impacted individuals might have, or in event that someone becomes a victim of fraud. These services will be provided by Cyberscout through Identity Force, a TransUnion company specializing in fraud assistance and remediation services.
Individuals who received a written notification letter or believe they might be impacted by this incident may also contact SPI’s dedicated assistance line at 833-566-7793, between the hours of 7:00 a.m. to 7:00 p.m. Central time, Monday through Friday, excluding holidays, or write to SPI at 10250 Regency Circle, Suite 500, Omaha, NE 68114.
In general, SPI encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.
Individuals have the right to place an initial or extended fraud alert on a credit file at no cost. If individuals are a victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a credit freeze on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
TransUnion Experian Equifax
1-800-680-7289 1-888-397-3742 1-888-298-0045
www.transunion.com www.experian.com www.equifax.com
You can further educate yourself regarding identity theft, fraud alerts, credit freezes and the steps you can take to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, your state Attorney General, and the FTC.