Optimizing the healthcare revenue cycle has long been the cornerstone for the industry’s financial and operational stability. Traditionally, this involves patient access, streamlining billing, claims processing, and payment collections. As healthcare challenges have grown more complex overtime, a new wave of innovation beyond just revenue cycle management (RCM) is emerging and is essential to delivering transformative value to patients, providers, and the healthcare system as a whole.
With over twenty years of experience in the healthcare industry, Signature Performance is dedicated to solving some of healthcare’s biggest challenges through our state-of-the-art technology solutions, industry-best talent, and streamlined processes. When we began our quest to transform healthcare in 2004, we started with revenue cycle optimization and traditional claims processing services. Since then, Signature’s solutions have expanded far beyond traditional revenue cycle functions to include a full-service Customer Experience Contact Center, a fully automated Claims Processing and Adjudication system (ClaimsXM), medical documentation tools, and various workflow automation tools that are all designed to increase patient and provider satisfaction and reduce healthcare administrative costs and burdens.
A Full Service Healthcare Administration Company
Signature Performance offers a wide range of services tailored to meet the unique needs of both healthcare payers and providers. From traditional revenue cycle management, contact center specialties, automated claims processing and medical coding, and healthcare IT consulting and advisory services, Signature Performance can solve for a wide range of healthcare challenges through innovation and our unmatched industry expertise.
Customer Experience Center Excellence
Signature’s full-service customer experience center fully integrates claims processing and workflow solutions to support claims inquiries, resolution, and care coordination. Through multichannel, bilateral communications, users can connect with our representatives via phone, email, fax, or web-portal to ensure timely and accurate payment of their healthcare claims. Signature’s Customer Experience Center currently supports over half a million healthcare providers, administrators, and beneficiaries and grants 24/7 access to receive authorizations and care coordination for emergency care.
ClaimsXM: Claims Processing
Signature’s ClaimsXM solution is a scalable managed service solution that represents the culmination of Signature’s best people, processes, and technology solutions. ClaimsXM is an innovative, data-driven approach to streamline claims processing and adjudication tasks. By increasing efficiencies, reducing fraud, waste, and abuse, and improving auto adjudication rates, ClaimsXM can increase your cost saving and ensure timely and accurate payment of healthcare claims.
Through our expansion into other areas of healthcare, we are dedicated to crafting strategic and specialized solutions to fit the unique needs of our clients and partners. By freeing up your time, energy, and resources, your team can focus on providing high-quality care and we can focus on improving your operational performance. Signature Performance was built on a mindset of always considering, “What’s possible?” We are curious, optimistic, and relentless to continue our quest of making healthcare more affordable and accessible for those who need it most.
Healthcare is no longer just about curing illnesses; it's about creating systems that prioritize accessibility, affordability, and equity. Signature Performance is trailblazing this vision by challenging the status quo and proving that innovation in healthcare beyond traditional revenue cycle optimization can serve as a gateway to broader, more impactful change in healthcare.
By focusing on the customer experience, technological advancements, and provider efficiency and satisfaction, Signature is dedicated to not just solving today's problems but to building a healthier healthcare system for tomorrow. As the industry continues to evolve, one thing is clear: success will follow those who dare to think beyond the balance sheet and focus on the bigger picture—transforming the healthcare industry, one solution at a time.
If you’re looking for a strategic healthcare partner, contact our team today to see if Signature’s solutions and services can help solve your healthcare challenges.