In healthcare, seamless communication and exceptional service is vital to both patient outcomes and organizational success. Signature Performance’s Contact Center is a shining example of how a dedicated and innovative approach to the customer service experience can revolutionize healthcare operations and reduce healthcare administrative costs and burdens. This approach and commitment to service is why we at Signature, refer to our Contact Center as our Customer Experience Center (CEC).
At the heart of Signature Performance's Customer Experience Center lies an unwavering commitment to excellence. Our CEC operates as a hub for healthcare providers, payers, and patients to ensure medical claims are paid accurately and on time. Our CEC is available 24 hours a day, seven days a week and can help customers along any point in their claims journey.
We know customer service isn't just about answering calls—but is about creating meaningful experiences that build trust and satisfaction with our customers. We understand that every interaction is an opportunity to make a positive impact, and our team is equipped to deliver timely, knowledgeable service to help people in their most vulnerable time.
Technological Advancements for Enhanced Efficiency
Signature’s CEC leverages technology to streamline operations and improve our customer’s overall claims experience. With 24/7 service, our customers can contact our team at any time via phone, email, and fax, ensuring they can access assistance no matter their situation or circumstance. Our Customer Experience Center’s technological advancements also empower our Associates to provide personalized solutions to each individual customer. By using real-time data and insights, our team can quickly resolve claims issues and anticipate the needs of each customer so we can reduce administrative burdens and improve the patient experience.
Having answered over 17 million inbound calls since our launch in 2019, our team of over 1,000 experienced representatives has the acumen and knowledge to solve even the most complex healthcare challenges. Our team is proud to routinely receive over 96% customer satisfaction ratings and are dedicated to ensuring our customers receive the care and service they deserve.
A Foundation of Excellence: Claims Processing Expertise
A large part of Signature’s experience lies in our proven claims processing expertise. With 21+ years of experience handling complex medical claims for healthcare providers and payers, we understand the nuances and challenges that come with customer service and claims processing. Our claims processing expertise is seamlessly integrated into the operations of our Customer Experience Center, enabling our Associates to approach a broad range of claims-related inquiries with efficiency and accuracy. Gone are the days of being transferred to multiple different representatives before an inquiry is resolved. Our Signature team of Customer Experience Representatives is proud to have a first call resolution rate of over 88% and are dedicated to serving our customers through the entire claims resolution process.
Streamlining Operations for Healthcare Organizations
By taking the reins of claims-related communications and inquiries, Signature’s Customer Experience Center allows healthcare organizations to focus on what they do best: delivering high-quality patient care. Signature also has the ability and experience to seamlessly integrate with existing health systems and workflows to ensure a smooth and efficient partnership with various healthcare organizations. Our streamlined approach to customer service and claims processing allows providers and patients to benefit from reduced administrative burden and focus on healing and allows healthcare organizations to improve financial performance.
As healthcare continues to grow more complex, our Customer Experience Center continues to innovate and evolve to meet the needs of our clients. Our deep understanding of claims processing and our relentless commitment to excellence, positions us as a valuable partner in healthcare communication and operations support. For healthcare organizations looking to streamline their claims processing and elevate their customer service, Signature is an ideal partner to deliver innovative solutions and inspire transformation in healthcare.
Contact our team today to learn more about how our Customer Experience Center could change the way you do business and improve your customers' experience.
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