When our team at Signature Performance launched our first-of-its-kind Customer Contact Center in 2019, we set out to transform how customers experience healthcare customer service. Since the launch in 2019, Signature Performance has successfully offered full-service contact center solutions including processing healthcare claims inquiries, claims resolution, referral management, and care coordination for over five years and counting. Our industry-best talent, streamlined processes, and state-of-the-art technology solutions have greatly reduced administrative burdens and costs by maximizing efficiencies and by providing exceptional customer service for our clients and partners. As we celebrate Customer Service Week, we are proud to reflect on the impact our team has made for not only the customers we serve but for healthcare as a whole.
The Importance of Exceptional Service
The business of healthcare is not only Signature’s profession but also our calling. We understand the importance of providing excellent customer service because healthcare is for everyone. Whether you are an expecting parent, a child of an aging parent, someone who requires a specialized treatment plan, or simply in need of a routine check-up, it is essential that people can not only access the healthcare services they need but that they can understand and navigate the process with comfort and ease.
Our team of customer service representatives is passionate about providing a customer experience unlike anything the industry has ever known. Since the launch of our Customer Experience Center in 2019, our team of Representatives has successfully answered over 15 million incoming calls. Signature is proud to provide our customers with timely, accurate service via communication platforms that best suit their needs. By responding to our customers' needs with accuracy and timeliness, we know we can help reduce administrative burdens and costs while also improving patient satisfaction.
As the healthcare ecosystem grows increasingly more complex, so do the inquiries and scenarios that customer service professionals experience in their daily interactions with customers and clients. Signature Performance operates a nationwide Customer Experience Center, offering support services to healthcare providers, Veterans, and their families. Our specially trained team of over 750 Customer Experience Representatives have both the subject-matter expertise and the compassionate insight to solve our customers' challenges while also helping them feel understood and valued. Although AI Chatbots are on the rise and a valuable asset to delivering high-quality business results, we know that many people still prefer to speak with a live agent about their healthcare challenges. With a portion of our representatives available 24 hours a day, seven days a week, Signature Performance is available to tackle any incoming challenge with the knowledge, sensitivity, and personalization that our customers deserve.
When Signature set out to transform healthcare in 2004, we knew the importance of going above and beyond for our customers. On average, patients are 94% more likely to stay loyal to their healthcare providers if they rate their customer service experience as positive. Imagine a world where you could make an appointment, receive treatment, and complete your payment process without any major delays or hiccups. Signature’s team of healthcare professionals is in the business of healthcare to improve healthcare efficiencies and reduce administrative burdens and is proud to routinely receive Customer Satisfaction Scores of over 96%. We are dedicated to improving the health of our clients’ business and making the lives of the people we work with better through our industry-best customer service and continued commitment to transforming the healthcare industry.
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